Booking Policy

General

Our front doors open 10 minutes before class, and close strictly 1 minute before class starts. No exceptions. To avoid disappointment, we strongly suggest that you please arrive 5 minutes before class. Please observe social distancing while waiting to be let into our studios.

We ask that you book your class in advance through our app or web. We will not allow drop-in for the time being.

For health and safety reasons we cannot allow late access to class. Clients who fail to turn up promptly for the published start time of a class will be denied access to the class.

For health and safety reasons, Clients may not attend more than 2 classes per day.



No Shows and Late Cancellations

Clients may contest attendance records but must do so within 7 days of the date of being charged late-cancelation fees. Otherwise, our attendance records stand and the fees remain.


- In-Studio Classes

Clients must give a minimum 12 hours cancellation notice in advance of their in-studio booked group class start time in order to retain the credit for future use. For Clients on any unlimited class packages including the Intro Month, failure to give due notice or no-showing will result in a late cancellation fee of £15 being charged.

No show or late cancellation waivers can no longer be offered as per the recent necessary reduction in class sizes in order to be covid-19 compliant. We are also unable to allow class swapping on the same day. Please note that this will be treated as a late cancellation. Hopefully, as conditions and restrictions improve with the pandemic, we can reassess the flexibility of these policies. In the meantime please understand that they will be strictly enforced.

- Live Streamed Classes

Clients must provide a minimum of 2 hours notice before class to cancel, otherwise, they will lose the class credit.

- Private Sessions

Clients must give a minimum 24 hours notice in advance of their Private Session to cancel. Failure to give adequate notice or no-show for a Private Session will result in the loss of the Private Session credit.



Limitation of Liability

The Company cannot be held responsible for any particular class or private session, instructor and/or item of equipment not being available for whatever reason. The Company reserves the right to make alterations to the class timetable and appointments for private sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to Clients, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except in so far as such loss is by law incapable of exclusion.


View Terms of Use - further Limitation of Liability Clauses (section 7)

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